Privacy policy.
(Last Updated: 03/16/2026)
Who we are
Our website address is: https://hexesandheirlooms.com. Your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or make a purchase from our website.
Information We Collect
When you place an order or interact with our site, we may collect the following types of information:
Personal Information: name, shipping and billing address, email address, phone number, and payment details
Order Details: products purchased, order history, and transaction data
Browsing Information: IP address, browser type, device information, and site usage through cookies and similar technologies
How We Use Your Information
We use the information we collect to:
Process and fulfill your orders
Communicate with you about your purchase or account
Send updates, order confirmations, and emails
Improve our website, products, and services
Comply with legal obligations and prevent fraud
How We Protect Your Information
We take reasonable security measures to protect your personal data from unauthorized access, disclosure, or misuse. Sensitive information, such as payment details, is encrypted and processed through secure payment gateways.
Cookies and Login Information
Our website uses cookies and similar tracking technologies to enhance your shopping experience and improve website performance.
These tools allow us to:
Remember your login status and shopping cart contents
Analyze how visitors use our site (such as pages visited and features used)
Store preferences such as currency, language, and region
Cookies do not give us access to your computer or personal data beyond what you choose to share. You can manage or disable cookies through your browser settings, but doing so may affect certain site functions.
If you create an account or log in to our website:
Your login credentials are securely stored and encrypted
We use secure sessions to maintain your login status
We do not store plain-text passwords at any time
Sharing Your Information
We only share your information with:
Trusted third-party service providers (e.g., payment processors, shipping carriers) as needed to fulfill your order
Law enforcement or government agencies if required by law or to protect our rights
We do not sell or rent your personal information to third parties.
Your Choices
You may:
Disable cookies in your browser (note: this may affect your site experience)Contact us to update, access, or delete your personal information
Children’s Privacy
Our website is not intended for children under 15. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date at the top.